Transportation and Distribution

Last Updated: March 4, 2026

Company Name: Zhijiang Zhaobeng Technology Co., Ltd.

Address: Unit 101, Building 7, Changshengyuan Community, Xicheng Caodianzi, Zengdu District, Suizhou City, Hubei Province, China

Authorized Director: Liao Zhengpin

Social Credit Code: 91421302MAK4TYR0XC

Email: service@mail.jaxorium.com

Phone: +86 16253651315

Thank you for choosing Jaxorium Singapore Homeware! We are dedicated to offering high-quality products in categories such as storage solutions, cleaning supplies, kitchen essentials, and home decor (including storage boxes, storage bags, mops, cloths, cleaning brushes, food storage containers, dish towels, decorative art, aromatherapy, and tabletop decor). We are also committed to providing efficient and transparent shipping and delivery services. Please read the detailed policy below:

1. Delivery Information

We provide convenient delivery services to ensure your order arrives smoothly, so you can easily receive your favorite home essentials.

2. Shipping Fees

To show our appreciation to our valued customers, we offer free shipping on all orders. There are no additional shipping charges, making your shopping experience even more convenient.

3. Shipping and Delivery Time

We process your orders as quickly as possible to ensure timely delivery. The specific timeframes are as follows:

Shipping Time: After confirming your payment, your order will be shipped within 3-5 business days (holiday delays may apply).

Delivery Time: Once shipped, your order should arrive within 7-10 business days, depending on the actual logistics progress.

4. Taxes and Customs Duties

Product Taxes: The price of the products you purchase already includes the applicable taxes, so you do not need to pay extra taxes at the time of ordering.

Import Duties: Any customs duties incurred during the importation of the products will be handled according to local customs policies. If any such charges arise, they will be the responsibility of the customer.

5. Order Tracking and After-Sales Support

After your order is shipped, we will provide you with tracking information, so you can check the logistics progress through your order details.

If you have any delivery-related inquiries (e.g., delayed shipping, address changes, damaged packages, etc.), feel free to contact our customer service team.

Customer Service Contact Information:Email: service@mail.jaxorium.comCustomer Service Hours: Monday to Friday, 9 AM to 6 PM (UTC+8:00)

We will respond to your inquiries promptly during working hours and assist you with any delivery-related concerns.

6. Additional Notes

Please ensure that you provide the correct delivery address and contact number when placing your order to avoid delays or lost packages due to incorrect information.

If you need to modify your delivery address, please contact customer service before your order is shipped. Address changes cannot be made once the order has been shipped.

Upon receiving your package, please inspect the items. If you notice any damage or missing items, take pictures on the spot and contact customer service within 24 hours so we can assist you in resolving the issue.

Thank you again for your understanding and support. Jaxorium will continue to provide you with high-quality home products and thoughtful delivery services. We wish you a pleasant shopping experience!