May every great item become a warm accent in your home, and may your time at home be relaxed and comfortable.

×

Last Updated: March 4, 2026

Company Name: Zhijiang Zhaobeng Technology Co., Ltd.

Address: Unit 101, Building 7, Changshengyuan Community, Xicheng Caodianzi, Zengdu District, Suizhou City, Hubei Province, China

Authorized Director: Liao Zhengpin

Social Credit Code: 91421302MAK4TYR0XC

Email: service@mail.jaxorium.com

Phone: +86 16253651315


Welcome to Jaxorium Singapore Homeware (hereinafter referred to as "the Store"). The Store specializes in homeware products, covering four main categories: storage & organization, cleaning supplies, kitchen essentials, and home decor. We strictly adhere to Singapore's Personal Data Protection Act (PDPA) 2012, committed to protecting your personal information security and regulating information processing practices to provide you with a safe shopping experience.

This policy explains how we collect, use, protect your personal information, and your related rights. By continuing to use the services of the Store, you agree to all the terms of this policy.

1. Definitions and Scope of Application

1.1 Definitions

  • Personal Information: Information related to an identifiable individual (such as name, contact details, order information, etc.), excluding anonymized data.
  • Sensitive Personal Information: Information that, if disclosed, may harm personal and property safety (e.g., payment account information).
  • User: An individual who accesses and uses the Store’s services.

    • 1.2 Scope of Application

    This policy applies to all online services provided by the Store (product browsing, ordering, payment, customer service, etc.), but does not apply to information processing practices of third-party platforms (payment, logistics, etc.).

    2. Collection of Personal Information

    We adhere to the principles of "legality, fairness, and necessity," only collecting personal information essential for providing our services and obtaining your consent before collection.

    2.1 Types of Information Collected

  • Basic Information: Name, contact number, email (for order communication and customer service responses).
  • Shipping Information: Shipping address and contact information (for product delivery — 3-5 business days for dispatch, 7-10 business days for delivery).
  • Order and Payment Information: Order number, product details, payment method, and proof (only for order processing; we do not store full payment account information).
  • Inquiry Information: Any inquiries or after-sales content you send to our official email (service@mail.jaxorium.com).
  • Automatically Collected Information: Device model, IP address, browsing history, etc. (anonymized, not linked to personal identity), used for service optimization and security.

    • 2.2 Methods of Collection

  • Provided by You: Information provided directly by you (e.g., when placing an order or making inquiries).
  • Automatically Recorded: Information collected by the system.
  • Third-Party Data: Information obtained from third parties (only authorized or legally necessary information from logistics and payment institutions).

    • 3. Use of Personal Information

    Personal information is only used for the following legitimate purposes and will not be used for other unrelated purposes without your written consent:

  • Order Processing: Verifying information, arranging shipping, tracking logistics.
  • Customer Service: Responding to inquiries, handling after-sales requests (Customer service hours: Monday to Friday, 9:00 AM - 6:00 PM UTC+8:00).
  • Service Optimization: Recommending products based on shopping habits.
  • Security Protection: Preventing fraudulent transactions.
  • Compliance: Retaining information for auditing and rights protection as required by law.

    • 4. Sharing, Disclosure, and Transfer of Personal Information

    We strictly limit the scope of information sharing and will only disclose or transfer personal information in the following situations:

  • With your explicit consent.
  • To logistics and payment partners for service fulfillment, sharing minimal necessary information (under confidentiality agreements).
  • In response to court or administrative orders.
  • After anonymization for market analysis and industry research.

    • We do not sell, rent, or share your personal information, nor do we transfer information outside of Singapore (except with your consent or as required by law).

    5. Storage and Protection of Personal Information

    5.1 Storage Period and Location

    Personal data will be retained for the shortest duration necessary to fulfill service requirements and legal obligations. Once the retention period expires, data will be deleted or anonymized. Information is stored on servers located within Singapore.

    5.2 Security Protection Measures

  • Technical Protection: Data encryption storage and transmission, deployment of firewalls to prevent attacks.
  • Access Control: Limiting internal personnel access, with an established operational traceability system.
  • Personnel Management: Employees sign confidentiality agreements and undergo privacy training.
  • Emergency Response: Establishing an emergency plan, taking immediate action to remedy any information leaks and notifying users and regulatory authorities.

    • Please safeguard your personal account and payment information to prevent leakage.

    6. User Rights

    Under PDPA, you have the following rights, which can be exercised by contacting us via our official email:

  • Right of Access: To inquire about the processing of your personal information.
  • Right of Correction: To correct any incorrect personal information.
  • Right of Deletion: To request deletion of your personal information (subject to legal retention requirements).
  • Right to Withdraw Consent: To withdraw consent for the collection and use of your data.
  • Right to Obtain a Copy: To request an electronic copy of your personal information.

    • Please email service@mail.jaxorium.com, and we will process your request within 15 business days after verifying your identity.

    7. Updates and Notifications of Privacy Policy

    This policy will be adjusted based on regulatory updates and operational needs. Any changes will be posted prominently in the store, and any significant changes affecting core rights will be communicated to you through your provided contact details.

    8. Contact Us

    If you have any questions, complaints, or need to exercise your rights regarding privacy, you can contact us as follows:

  • Official Inquiry Email: service@mail.jaxorium.com
  • Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)

    • 9. Additional Notes

  • This policy is effective from the date of publication and applies to all users.
  • Users under the age of 18 must use the service under the supervision and consent of their guardians.
  • The Store strictly complies with the PDPA and is committed to ensuring the security of your information.

    • Thank you for your understanding and support. Jaxorium wishes you a pleasant shopping experience!