Last Updated: March 4, 2026
Company Name: Zhijiang Zhaobeng Technology Co., Ltd.
Address: Unit 101, Building 7, Changshengyuan Community, Xicheng Caodianzi, Zengdu District, Suizhou City, Hubei Province, China
Authorized Director: Liao Zhengpin
Social Credit Code: 91421302MAK4TYR0XC
Email: service@mail.jaxorium.com
Phone: +86 16253651315
Welcome to Jaxorium Singapore Homeware (hereinafter referred to as "the Store") and thank you for choosing our products and services. The Store specializes in homeware items, covering four main categories: storage & organization (storage boxes, storage bags), cleaning supplies (mops, cloths, cleaning brushes), kitchen essentials (storage containers, dishcloths), and home decor (decorative paintings, diffusers, desktop ornaments).
This Terms of Service (hereinafter referred to as "the Terms") is a legal agreement between you and the Store regarding product purchases, delivery, after-sales services, and related services, aiming to clarify the rights and obligations of both parties. By accessing the Store, browsing products, or placing an order, you are deemed to have fully understood and agreed to all the contents of these Terms and voluntarily accept their binding effect. These Terms comply with Singapore's Consumer Protection (Fair Trading) Act (CPFTA) and related e-commerce regulations to protect the legal rights of both parties.
1. Scope of Application
These Terms apply to all users who access the Store, purchase products, or use services provided by the Store (hereinafter referred to as "the User"), covering all shopping processes including product browsing, order submission, payment settlement, logistics delivery, customer service inquiries, returns, and exchanges.
These Terms govern only the rights and obligations between the Store and the User and do not apply to the services provided by third-party platforms (such as payment institutions or logistics providers). Please refer to the third-party service terms for their applicable rules.
2. User Rights and Obligations
2.1 User Rights
Users have the right to browse product information, choose products, and submit orders.Users have the right to access product details, shipping timelines, delivery status, and other related information and enjoy the services promised by the Store.If there are quality issues, incorrect shipments, missing items, etc., users have the right to request processing according to the returns and exchange policy.Users have the right to inquire about, suggest, or file complaints regarding the Store's products and services.2.2 User Obligations
Users must provide accurate personal information (name, contact number, shipping address, etc.) when placing an order to ensure that the information is valid and correct to avoid delivery delays or lost packages.Users must comply with these Terms and the Store's other relevant policies (privacy policy, refund policy, etc.) and use the services in a regulated manner.Once the order is placed, users must complete the payment within the specified time; maliciously canceling an order after payment is prohibited (except in special cases), to avoid affecting the normal operation of the Store.Upon receiving the goods, users must promptly check the products. If any issues are found, they must retain evidence (photos, videos, etc.) and contact customer service. Users are prohibited from maliciously defaming the Store or making fraudulent claims.3. Store Rights and Obligations
3.1 Store Rights
The Store has the right to adjust product prices, specifications, and inventory based on stock availability and market changes. Any changes will be published on the product page.The Store has the right to cancel orders and refuse service in cases of malicious orders, false orders, fraud, etc., without liability for breach of contract.The Store has the right to modify these Terms in response to updates in laws and regulations or operational needs, and such modifications will be published in a prominent position on the Store's site. Users who continue to use the services are deemed to have accepted the modified terms.The Store has the right to review user-submitted orders. Orders that do not meet the required standards (such as incomplete information or payment anomalies) may be delayed or rejected.3.2 Store Obligations
The Store must truthfully display product information (material, specifications, usage, etc.), ensuring that the information is accurate and true, without false advertising or misleading statements, in compliance with Singapore’s CSP regulations.After order payment is confirmed, the Store will arrange shipment within the promised timeframe (3-5 business days, holiday adjustments). Once shipped, the Store will update the logistics information to ensure users can track their orders.The Store will provide standardized customer service, responding to user inquiries and after-sales needs in a timely manner during working hours (Monday to Friday, 9:00 AM - 6:00 PM UTC+8:00) via the official email service@mail.jaxorium.com.The Store will strictly protect users' personal information and comply with Singapore's Personal Data Protection Act (PDPA), ensuring that personal information is not disclosed, sold, or shared without the user's consent. The collection and use of information will follow proper standards.The Store will ensure that the products sold comply with the relevant quality standards of Singapore, prohibit the sale of counterfeit products, and comply with local product safety regulations.4. Orders and Payment
When a user submits an order, it constitutes an offer to purchase from the Store. Once the order is successfully placed, a preliminary transaction agreement is formed.The user must complete payment within the specified time after submitting the order; failure to do so will result in automatic cancellation of the order.After successful payment, the Store will confirm the order information within 1-2 business days, and if there are no issues, the order will be shipped according to the agreed timeline.If there are any issues during payment (such as payment failure or deduction without confirmation), the user should contact customer service promptly, and the Store will assist in resolving the issue.5. Logistics and Delivery
The Store's order shipping timeframe is 3-5 business days, and after shipment, the expected delivery time is 7-10 business days. Actual delivery times depend on the logistics progress.If a delay, damage, or loss of the package occurs due to the logistics provider's issues, the Store will assist the user in communicating with the logistics provider to resolve the problem.The user must sign for the package promptly. If unable to sign personally, the user can authorize another person to sign on their behalf. Once signed, the package is deemed to have been delivered successfully.If delivery fails due to incorrect shipping information provided by the user, any secondary delivery charges will be borne by the user.6. Returns and Exchange Policy
If the user receives products with quality issues, incorrect shipments, missing items, or damage, they can request a return or exchange within 7 days of receiving the goods, providing relevant evidence (photos, videos, etc.).The returned or exchanged product must be in new, unused condition with the original packaging intact, not affecting secondary sales. Products that have been used, damaged, or have damaged packaging will not be accepted for return or exchange.If the user requests a return or exchange for personal reasons (e.g., dislike, incorrect size), the user will bear the return shipping costs, and the product must meet the return or exchange conditions.The Store will process a refund or exchange within 15 business days after receiving and inspecting the returned product. Refunds will be issued to the user's payment account via the original payment method.7. Disclaimer
In cases of force majeure (such as natural disasters, pandemics, or logistics suspensions), if the order cannot be shipped or delivered on time, the Store will not bear liability for breach of contract but will promptly notify the user and discuss possible solutions.The Store is not liable for package loss or delay due to errors in user-provided information, such as incorrect address or failure to sign for the package.The Store will not be liable for losses caused by user errors (such as incorrect ordering or payment), but will assist in resolving the issues without assuming compensation responsibility.Normal wear and tear due to regular use of the product is not considered a quality issue, and the Store will not accept returns or exchanges for such cases.8. Dispute Resolution
Any disputes arising between the user and the Store regarding product purchases or services should be resolved through friendly negotiation. If the negotiation fails, either party has the right to file a complaint with the relevant authorities in Singapore or resolve the dispute through legal means. Dispute resolution will be governed by Singapore law.
9. Contact Us
If you have any questions, suggestions, or complaints regarding these Terms, products, or services, you can contact us via:
Official Inquiry Email: service@mail.jaxorium.comCustomer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)10. Additional Notes
These Terms are effective from the date of publication, and the final interpretation rights belong to the Store.Any matters not covered in these Terms will be handled in accordance with relevant laws and regulations in Singapore and industry practices.Users under the age of 18 must use the Store’s services with the accompaniment of a guardian and with the guardian's consent. Any responsibility arising from actions by minors will be borne by the guardian.Thank you for your understanding and support. Jaxorium Singapore Homeware is committed to providing you with high-quality products and services, and we wish you a pleasant shopping experience!
