Last Updated: March 4, 2026

Company Name: Zhijiang Zhaobeng Technology Co., Ltd.

Address: Unit 101, Building 7, Changshengyuan Community, Xicheng Caodianzi, Zengdu District, Suizhou City, Hubei Province, China

Authorized Director: Liao Zhengpin

Social Credit Code: 91421302MAK4TYR0XC

Email: service@mail.jaxorium.com

Phone: +86 16253651315

Thank you for choosing Jaxorium Singapore Homeware! We have compiled answers to the most common questions encountered during the shopping process to provide you with quick solutions. If you have any other questions, please feel free to contact customer service.

1. About Products

Q1: What types of homeware products do you sell?

A: We offer a wide range of homeware products in Singapore, covering four main categories:

Q2: Do your products have a quality guarantee?

A: All of our products are carefully selected to ensure they meet quality standards. If you find any quality issues, damage, or incorrect items upon receiving your product, please refer to our return and exchange policy and contact customer service for further assistance.

2. About Orders and Payments

Q1: What payment methods do you support?

A: We support a variety of convenient payment methods, including American Express, Apple Pay, GrabPay, MasterCard, PayNow, and Visa. All payment channels use encryption technology to ensure the security of your payment information.

Q2: Do product prices include taxes? Who is responsible for import duties?

A: The product prices already include the relevant taxes, so you do not need to pay additional taxes at checkout. Any import duties incurred during the import process will be handled according to local customs policies, and if such charges apply, they will be the responsibility of the customer.

Q3: Can I modify or cancel my order after submission?

A: After submitting your order, if payment has not been made, you can cancel it directly on the order page. If the payment has been completed, you must contact customer service before shipment to request modifications (e.g., shipping address, contact details) or cancellation. Orders cannot be modified or canceled after they have been shipped.

3. About Delivery and Shipping

Q1: How long does it take for an order to be shipped, and when will I receive my product?

A: After confirming payment, we will arrange shipment within 3-5 business days (delays may apply during holidays). After shipment, the product is expected to arrive within 7-10 business days, depending on actual logistics progress.

Q2: Is there a shipping fee for delivery?

A: We offer free shipping on all orders, so no additional shipping fees are required.

Q3: How can I track the progress of my order?

A: Once your order has been shipped, we will update the tracking information. You can check the real-time logistics progress through the order details page.

4. About Returns, Exchanges, and Warranty

Q1: Can I return or exchange a product after receiving it?

A: Yes. You can request a return or exchange within 7 days from the date of receipt (based on the "Delivered" status shown by logistics). The product must remain unused, and the packaging must be intact. Please refer to our Return & Exchange Policy for more details.

Q2: Who is responsible for the return or exchange shipping fees?

A: If the return or exchange is due to our fault (e.g., product quality issues, wrong or missing items), we will cover the shipping costs. If the return or exchange is due to personal reasons (e.g., dislike, wrong size), you will need to bear a return shipping fee of 300 THB per item.

Q3: Is there a warranty service for products?

A: Currently, we do not offer warranty services for products. If your product has any quality issues, you can process the return or exchange according to our Return & Exchange Policy.

Q4: How long will it take to receive a refund after returning a product?

A: Refunds will be issued to your payment account within 15 business days after we receive and inspect the returned product. The refund processing time depends on the bank or platform of your payment account.

5. About Customer Service

Q1: How can I contact customer service?

A: You can contact our customer service team via the following methods:

Q2: What are the customer service hours?

A: Our customer service hours are Monday to Friday, 9 AM to 6 PM (UTC+8:00). We will respond to your inquiries promptly during working hours.

Q3: What issues can customer service assist with?

A: Customer service can assist with order inquiries, payment issues, logistics questions, return and exchange requests, product inquiries, and other related matters to provide you with comprehensive shopping support.